Don't use RAC Auto Windscreens

[unhappy fitter]

i have worked for rac auto windscreens for a very long time and they have many good employees..unfortunately for every good one they now have two rubbish ones which they inherited from the rac when they bought them..it has taken less than 5 years to totally demoralise all the auto windscreens staff and turn the company into a disaster..i am now hanging in hoping for my redundancy which i feel i deserve...i have seen some of my close friends in the place paid off to make way for free loaders who have no interest in the companies well being...the whole company is down the drain and although 5 years ago i would have done anything for them i now cannot wait to get out and get on with my life.the place is being run into the ground by idiots and is corrupt from top to bottom.

[It will get better .....]

After working in the Auto glazing industry for the last 25 years I can honestly tell you that there is not one glass company out there that does not have issues with vehicle technicalities, product problems , product supply problems, weather/customers working conditions not suitable, customers expectations too high etc etc etc ,

The way you were treated was not good, communication poor but please don't tar all technicians with the same brush , we have some absolute gem technicians out there , helping customers get back on the road 24/7,

As for the comment about Mercedes doing there own screen replacements , there having a laff at your expense, I do not know one dealer that does there own screens , they call one of the companys out , get charged £45 and then add on about £150 just for having it sat in the "official" mercedes car park, the reason ?? because as a mercedes driver you will pay whatever it cost's .....

One word of advice for anyone , have a word with the local manager at the company of your choice , tell them that you have had a bad experiance , be prepared to take it to the fitting centre and hopefully all will go well.... don't moan when it goes wrong if they have asked you to take it the fitting centre , after all you would not want the dealer servicing the car on the front drive so why would you want a sometimes complex windscreen replacement doing there ??

[Guest]

Hi all, iv been reading this post with great interest, I worked for Autowindscreens for over 15 years, before and after being purchased by Rac (Ariva Group). In the year before i left i became more and more sadened with the customer service, and quality of work.
In the end i decided to leave. As i say i was with the company 15 years, and in that time i never once had a day off sick, and recieved several letters from customers that were happy with the work i had provided to them, I ended up even visiting customers in the evening, in my own time to rectify other peoples mistakes, as i was unhappy that my employer was treating them so poorly (the customer).
When i left i was quite open with my employer that i intended to go free-lance and continue to fit glass to my standards, i was taken to one side by a manager and told that they would have me out of business in 6 months, im now on year five.

I stuck by them through all the mud slinging, corruption investigations for de-frauding the insurance companies out of hundreds of thousands of pounds, and thats how they treat there staff, they have hundreds of very good, skilled and hard working staff, sadly its was ruined by the managment.

[Guest]

www.windscreenleak.com

[Guest 170808]

This was once a great business, especially when the Ushers, Riggall & Stronge ran it, RAC made them scapegoats and over refunded the insuracne and fleet operators for fraud that was never committed to fleet customers.
RAC then brought in the muppetts, Duffy and his yes man Tutt, who brought in his own yes man a puppett called Stuart Little, between them they wrecked the business, Duffy and Tutt the Tosser have now gone (the business ruined and worth less than £35m now), Little is still there puckering up to the "fire side chat champion Zaal". What a shame that such a good business has been destroyed.

[Manager still here]

I still work here and am only waiting for the new owners, maybe Simon will buy it?
How can "big business" wreck such a fabulous company?

[Roadside]

Tutt was just as useless at roadside, we were so pleased when he left taking Littel and the rug munching Harris with him.
They couldnt organise a rescue outsside the M6 building, sorry you got screwed by them.

[guest 190808]

Found this site after googling autowindscreens, I worked there for years, the idiots from RAC really did screw this business. Word is Tutt the t*** has moved to Australia, maybe it was an AVIVA prison ship, what a waste of a skeleton!!!
Anyhow, RACAW is up for grabs anyone with £30Mil could buy it, I hear Gary and Mark have become the new Zaal kiss arses. Shame, they were once decent guys (guys, get it)
Not many good people left now.