Bournemouth have apologised to fans after a hundreds were left waiting to get into the ground on Tuesday after the match kicked off.
The attendance for the EFL Cup clash with Preston was just over 7,500 but still there were long queues outside the ground of fans waiting to pick up pre-purchased tickets.
Tickets only went on general sale to supporters with zero cup points on Sunday meaning any ticket purchased by this point could not be posted and had to be collected at Dean Court ahead of kick off, which led to chaotic scenes prior to the match.
A statement read: "AFC Bournemouth would like to apologise to those supporters who experienced delays in either purchasing or collecting pre-paid match tickets in the run-up to tonight's EFL Cup tie against Preston North End.
"In the days leading up to the game the club made every effort to both advise supporters to pre-purchase and collect their tickets as far in advance of the match as possible and to arrive early to avoid queues.
"Ahead of kick off there were a high number of people purchasing tickets for the first time and these transactions took longer to process which in turn had a knock-on effect on queuing times.
"The club will review the process for future games when general sale is reached. AFC Bournemouth very much appreciates supporters' patience on this matter."
To make matters worse the Cherries put in a poor performance and lost to lowly Preston after extra time.
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