If your flying experience doesn't go to plan, here are some top tips for what to do next.
Ask why the flight is delayed
Monitor the airports/ airlines social media channels
Their live updates will keep you informed on all of the latest travel information.
Hold onto your boarding pass and any other travel documents
If you don’t have your boarding pass, you can use any flight document with a booking reference number. This number is assigned to your flight reservation by the airline and is a six-digit code, which may include both letters and numbers and will help the airline find your booking when claiming for compensation.
Ask why the flight is delayed
The more specific the reason, the better. If they say that it’s due to “operational circumstances” or “flight safety shortcomings,” ask them for more detail. This information is important down the line if you decide to file a claim.
Make a note of the actual arrival time at your final destination
This is not when the wheels touch down, but when the plane is actually at the gate and the door opens. If you’re more than 3 hours late, you could be entitled to compensation.
Ask the airline to cover your meals and refreshments
If you are forced to wait at the airport longer than planned, depending on the delay and length of your flight, the airline is supposed to provide food and drinks to keep you comfortable. It’s not just good hospitality, it’s a requirement.
Don’t sign anything or accept any offers that may waive your rights
This includes things such as future travel vouchers or other freebies. They may sound appealing, but you could be giving up your right to further compensation down the line.
Choose to wait it out or call it off if your delay is more than 5 hours
If you don’t want to continue with your journey, you have the option to get a full refund in addition to a return flight to your original point of departure at no cost to you, if necessary.
Get the airline to provide you with a hotel room
If you’re being grounded overnight while waiting for an alternate flight to your destination, the airline should cover any reasonable costs for accommodations as well as transportation to and from the airport, if necessary.
Keep your receipts if your delay ends up costing you extra money
If you’re being grounded overnight while waiting for an alternate flight to your destination, the airline should cover any reasonable costs for accommodations as well as transportation to and from the airport, if necessary.
See if your flight delay is eligible for compensation, AirHelp can provide free and independent advice on whether or not you’re eligible, so it’s always worth checking www.airhelp.com.